Refund Policy

1. Custom Orders Are Non-Refundable

Due to the personalized nature of our service, all custom song orders are final and non-refundable once production has started. This includes all custom lyrics, audio production, artwork, or lyric videos.

2. Revision Policy

Each purchase includes one round of light revisions, such as:

• Minor lyric changes
• Small vocal/volume tweaks
• Text updates on cover art

Major changes (e.g., full rewrites, genre changes, or voice re-selection) may require an additional charge.

3. Sample and Preview Policy

We offer sample songs and visual previews on our blog and through our press posts to help you feel confident in your purchase before committing. What you see and hear is the energy and quality you can expect in your custom track.

4. Delivery Issure or Errors

If we deliver the wrong file or you encounter a technical error, we will fix or resend the correct files at no charge. Please report the issue within 7 days of delivery to qualify for a correction.

5. Cancellation Policy

If you cancel before your song enters production, we may issue a partial refund minus a $50 processing and planning fee. Once writing or production begins, cancellations are not eligible for refunds.

6. Contact For Refund Requests

To request a correction or raise a concern, please email: support@lightninglyrics.com. Include your Order #, date of purchase, and a description of your issue.

7. Digital Product Clause

All Lightning Lyrics content is delivered digitally. Once delivered, your order is considered complete and non-returnable. We are not responsible for lost downloads due to user error or deleted messages, but we’ll do our best to help recover files.

We Stand Behind Our Work.

Your song matters to you and to us. If we miss the mark, we’ll do what we can within the bounds of our creative process to make it right.